Legal

Privacy Policy

Effective: 8 October 2026

This Policy explains how CodeCraft handles information when you visit, create an account or play Accra Life.

1. Information we collect

• Account details: name, username, password in protected form, optional email, sign-in provider identifiers and account dates.
• Character and game data: appearance, personality choices, balances, transactions, needs, inventory, homes, furniture, businesses, jobs, friends, blocks and progress.
• Social content: chat messages, reactions, invitations, reports and moderation records. Voice chat is transmitted live; we do not claim to record it as a standard game feature.
• Payment data: payment references, amounts, status and limited details returned by Paystack. We do not receive or store your full card number.
• Technical data: IP address, browser, device, error, security and network records needed to run and protect the game.

2. Why we use it

We use information to create and secure accounts; save progress; power multiplayer, chat, voice, homes and payments; provide support; prevent fraud and abuse; investigate reports; fix errors; understand service performance; meet legal obligations; and enforce our Terms.

3. Legal grounds

Depending on where you live, we process information to perform our agreement with you, pursue legitimate interests in operating and securing the game, comply with law, and act with your consent where consent is required. You may withdraw consent without affecting earlier lawful processing.

4. Who receives information

We share only what is needed with service providers supporting hosting, account authentication, database storage, payments through Paystack, voice through LiveKit, and embedded music or video features. Google or YouTube may receive data when you use their sign-in or media services. Providers process data under their own terms and safeguards.

Other players can see your username, character, profile details you make available, online or location presence needed for multiplayer, and content you post to shared chat. Direct messages are visible to their participants and may be reviewed when reported or required for safety. We may disclose information where law requires it, to protect rights and safety, or during a legitimate business transfer.

5. International processing

Our providers may process information outside your country. Where required, we use lawful transfer mechanisms and contractual or technical safeguards appropriate to the information.

6. Retention

We keep account and game data while your account is active and for only as long afterward as needed for security, disputes, backups and legal obligations. Global and location chat history is generally retained for three days in the game. Payment, fraud, report and moderation records may be kept longer where reasonably necessary. Deleted information may remain temporarily in protected backups before expiry.

7. Security

We use access controls, encrypted connections, server-side validation and restricted administrative access. No online service is completely secure, so use a unique password and report suspected compromise promptly.

8. Your choices and rights

You can update available account and character details, control home privacy, mute voice, block players and delete your account through game settings. You may also ask to access, correct, export or delete your personal information, object to or restrict certain processing, or withdraw consent where applicable. We may verify your identity before acting.

Email support@accralifeapp.com with your username and request. You may also complain to the data-protection authority available where you live.

9. Cookies and local storage

We use essential browser storage and similar technology to keep you signed in, remember settings, secure sessions and make the game work. Third-party sign-in, payment or embedded-media features may set their own storage when used. We do not state that optional advertising cookies are required to play.

10. Adults-only service

Accra Life is for adults aged 18 and over. We do not knowingly allow minors to create accounts. If you believe an underage person has provided information, contact us so we can investigate and delete it where appropriate.

11. Changes and contact

We may update this Policy as the game develops. Material changes will be shown in the game or on this page, with a revised effective date. Privacy questions and requests should be sent to support@accralifeapp.com.